Terms and Conditions
Read our booking and cancellation policies.
Please read these Terms and Conditions carefully, as well as the other Policies and notices available on the website itself. These Terms and Conditions may change from time to time, so it is your responsibility to read these Terms and Conditions periodically to ensure that you are aware of the current Terms and Conditions in effect at the time of your purchase. If you have any doubts, you can contact us by telephone on 687794752 or by sending an email to email@example.com.
Identity and Commitments of the parties
Le informamos que el sitio web https://alojame.es/, es propiedad de ALOJAMIENTOS LA NIJAREÑA S.L. (en adelante el Prestador). Así, los preentes Términos de Uso y Condiciones de Compra son de aplicación a la relación entre ALOJAMIENTOS LA NIJAREÑA S.L. (en adelante la “Compañía”) y Vd. (en adelante el “Cliente”), en cuanto a todas aquellas transacciones que se realicen el sitio web https://alojame.es/ (en adelante,
ALOJAMIENTOS LA NIJAREÑA S.L., es una SOCIEDAD LIMITADA (inscrita en el Registro Mercantil de Almería, Tomo 1881, Libro 0, Folio 1, Hoja AL-48131 INSC. 1), con domicilio en C/ Maestroamate 1 5 C 04009 – (Almeria) – Almería, y CIF: B04871117.
La aceptación del presente documento conlleva que el usuario:
a. Ha leído, entiende y comprende lo aquí expuesto.
b. Que es una persona con capacidad suficiente para contratar.
c. Que asume todas las obligaciones aquí dispuestas.
La Compañía se reserva el derecho de modificar unilateralmente dichas Condiciones, sin que ello pueda afectar a los servicios que fueron contratados previamente a la modificación.
Por otra parte interviene en la contratación, el usuario, particular o profesional, identificado en el sitio web mediante sus datos personales facilitados, sobre los que tiene plena responsabilidad de uso y custodia. Estos datos serán tratados de acuerdo con lo establecido en la Política de tratamiento de datos de la Compañía, respetando en todo caso la normativa al efecto.
Al hacer uso de la presente página web, el Cliente consiente el tratamiento de sus datos y manifiesta que los mismos son veraces y corresponden con la realidad. Por ello, el Cliente se compromete a:
i. Hacer uso de esta página web únicamente para realizar consultas o solicitudes legalmente válidas;
ii. No realizar ninguna solicitud falsa o fraudulenta. En caso de existencia de indicios de falsedad o fraude, la Compañía queda autorizada a anular la reserva e informar a las autoridades pertinentes. Asimismo, la Compañía no asume ningún tipo de responsabilidad sobre los daños y/o gastos que de ello puedan derivarse.
iii. Facilitar a la Compañía su dirección de correo electrónico (mail), dirección postal y/u otros datos de contacto de forma veraz y exacta. Asimismo, el Cliente consistente que la Compañía pueda hacer uso de dicha información para contactarle, en caso de ser necesario.
iv. No realizar un uso indebido de esta página web mediante la introducción intencionada en la misma de virus, troyanos, gusanos, bombas lógicas o cualquier otro programa o material tecnológicamente perjudicial o dañino. El Cliente no tratará de tener acceso no autorizado a esta página web, al servidor en que dicha página se encuentra alojada o a cualquier servidor, ordenador o base de datos relacionada con nuestra página web. El incumplimiento de esta cláusula podría llevar aparejada la comisión de infracciones tipificadas por la normativa aplicable.
El usuario asegura ser mayor de 18 años y tener capacidad para contratar. En este sentido, la Compañía podrá comprobar, mediante los medios que estime oportunos, el cumplimiento del referido requisito.
Object of the contract
The purpose of this contract is to regulate the contractual relationship for the provision of tourist accommodation rental services, which arises between the Company and the Client when the latter accepts the commercial offer during the online contracting process.
The contractual relationship entails the provision of the selected services in the chosen modality, as offered and priced on the website in exchange for a specific price, which is publicly displayed on this site.
The services offered on this website are available for the entire Spanish territory. In the event that the Customer is outside the aforementioned territory, the Company reserves the right not to accept and/or cancel the order.
All orders are subject to availability. In the event of difficulties in the provision of the service, the Company will inform the Customer by email and refund the Customer any amount that may have been paid.
The contracting procedure can only be carried out in Spanish.
To place an order, the Customer must follow the on-line booking procedure and click on the “BOOK NOW” button. Subsequently, the Customer will receive an email acknowledging receipt of their booking (“Booking Confirmation”) together with the invoice (if requested) within 24 hours of making the booking. The Customer may also check the status of his order by calling Customer Services.
In order to be able to rent the properties offered by the provider, the user must freely and voluntarily provide the personal data that will be required.
The user will provide identification data, such as name, surname, email address, delivery address, telephone number, and subsequently the payment data. The company undertakes to make diligent use of the same and only make them available to third parties, such as Public Administrations with competence in the matter or the financial institution. It also undertakes to notify the provider of the loss or theft of the same or of possible access by an unauthorised third party, so that the latter may proceed to block them immediately.
The user has more information about the processing of personal data in the Legal Notice of the website, and/or in the forms on the website. This data processing will in all cases be carried out in accordance with the provisions of current legislation on the Protection of Personal Data, and in relation to this with the security measures established in accordance with our risk analysis and in a secure environment.
Once the user has been identified, we inform you that in accordance with the requirements of art. 27 of Law 34/2002 of Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps, namely:
1. Selection of the bookings you wish to make.
2. Pricing, including taxes according to the selected plan, as specified on the website.
3. Filling in personal details
4. Filling in invoicing details
5. Choice of payment method
7. Sending of order confirmation e-mail
8. The invoice is sent by e-mail if requested.
The Company informs that the relationship with its customers through this web service is a private commercial relationship, exactly the same as the one established through the physical point of purchase, and always subject to the regulations.
Use of the Website, its Services and Contents
The Client undertakes to use the website, its services and contents without contravening current legislation, good faith, generally accepted uses and public order. Likewise, it is forbidden to use the website for illicit or harmful purposes against the Company or any third party, or which, in any way, may cause damage or impede the normal operation of the website.
With regard to the contents (information, texts, graphics, sound and/or image files, photographs, designs, etc.), it is forbidden to: reproduce them in any form whatsoever. ), the following are prohibited: their reproduction, distribution or modification, unless authorised by their legitimate owners or it is legally permitted; any infringement of the rights of the Company or of their legitimate owners over the same; their use for any type of commercial or advertising purposes, other than those strictly permitted; any attempt to obtain the contents of the website by any means other than those made available to users as well as those normally used on the Internet, provided that they do not cause any damage to the Company’s website.
The Company informs that the relationship with its customers through this web service is a private commercial relationship, exactly the same as the one established through the physical point of contracting, and always subject to the regulations.
Price and period of validity of the offer
The prices indicated for each product include Value Added Tax (10% VAT) or other taxes or duties that may be applicable and in any case shall be expressed in Euro currency (€). These costs, unless expressly stated otherwise, do not include the costs of other additional services and annexes to the product or service purchased.
Likewise, the price will be shown with a breakdown of any applicable increases or discounts. The applicable prices are valid unless the property is not available or there is a typographical error and will be those published on the website and automatically applied by the contracting process in the last phase of the same after including the shipping costs where applicable.
The client assumes that in any case the economic valuation of some of the services may vary in real time. In any case, this will always be communicated to users in advance.
Any payment made to the Provider shall entail the provision to the Client of an invoice in the name of the registered user.
For any information about the order, the user will have the Provider’s customer service telephone number +34 687794752 or via email to the email address firstname.lastname@example.org. In any case, the reservation number assigned to the user and indicated in the email confirming the contract must be indicated in the subject line of the message or to the tele-operator.
Reservations will be made on the spot. On-line consultation of the status of your order is not available. You will have the details of your booking in the email you will receive when you complete your booking or by calling Customer Service. If the Provider makes any changes or cancellations to your reservation, Alojame will contact the customer immediately.
The Provider assumes no liability for any failure to deliver the product or service as a result of false, inaccurate or incomplete information provided by the user or when the service cannot be provided for reasons beyond the Provider’s control.
Notwithstanding the foregoing, the provider shall take the measures required of a diligent trader to the satisfaction of the customer, for which reason no liability can be imputed to the provider.
Check-in and Check-out
Check-in: 15:00 h.
Check-out: 12:00 h.
The house will be available from 15:00 h onwards. Please make sure you let us know your approximate time of arrival and especially if you are expected to arrive later than 20:00 h, so that we can plan the check-in and keep you informed of any delays or changes. Please provide your contact telephone number and email in case we need to contact you.
On the day of departure, the house will be vacated before 12:00 h. However, if guests wish to enter or leave the finca at different times, they may do so by prior arrangement and as long as the finca is not occupied by another guest.
If you need to leave later please ask at check-in if this is possible. We will try to accommodate your request.
Please ensure that you hand in ALL sets of keys before you leave.
Methods of payment
You can pay for your orders using the following payment methods:
1. Credit or debit card.
Payment of the booking will be made in the following way:
- At the time of booking, 50% of the total amount of the reservation will be charged.
The remaining 50% of the total amount of the booking will be charged on the day of arrival by the same method of payment used at the time of booking*.
*Except for the Villa Sol de Gata accommodation, which will be paid in the following way: 15 days prior to arrival at the accommodation, the remaining 50% of the reservation will be charged. If the booking is made 15 days or less in advance, 50% of the total amount will be charged at the time of booking and the other 50% the following day.
Guests are responsible for keeping the house properly locked in their absence.
Guests are not allowed to carry out any disturbing, unhealthy, harmful, dangerous or illegal activities in the gîte. No parties or meetings that may cause a nuisance may be held.
Visitors are not allowed without the express consent of the owner.
The facilities will be kept in perfect use, each object in its original place, in the event of any damage to the facilities this must be communicated to the owner.
Guests must treat the house and its contents with respect and not remove anything from it, they will be responsible for any damage caused.
ANIMALS ARE NOT ALLOWED.
Please take care of the house and respect the rest of others, as well as the owners and the environment in general. Alojamientos La Nijareña will be grateful for any suggestions you can offer to make your stay more pleasant.
Withdrawal and Cancellation Policy
The user who is a consumer may withdraw from the contract, which will entail a penalty of 0% of the reservation if it is made within 60 days before the arrival date, 50% up to 16 days before arrival and 100% if it is made 15 days or less before the arrival date, without the need for justification.
In relation to professionals, the rules of cancellation and termination of the contract are subject to the provisions of the Commercial Code, and supplementary to the provisions of the Civil Code.
Communications in this regard should be sent to the e-mail account of email@example.com. In order to validly withdraw from your order you may use the withdrawal form below, although its use is not obligatory.
“Mr/Ms _________________________, with address at _________________ I hereby inform you that I withdraw from our rental contract for the following property(ies) (Reference number corresponding to each property) ________________________ with rental number ________________ booked on _____________________.
Signature (only if submitted on paper):”
In order to comply with the withdrawal period, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the withdrawal period.
You can send it by e-mail or post or contact us by telephone via the Customer Service Department (+34 687 794 752).
The reservation deposit of 100% for the booking shall be understood to be on account of the amount resulting from the contracted services and is non-refundable and non-transferable. If the client cancels a reservation, there is a cancellation charge which will depend on the number of days prior to the date of entry, in accordance with Decree 194/2010, of 20 April, on establishments of tourist apartments in Andalusia.
tourist flat establishments in Andalusia:
- 0% if the cancellation is made more than 60 days in advance.
- 50% if the cancellation is made 60 days or less and more than 15 days in advance.
- 100% if the cancellation is made 15 days or less in advance.
*As an exception, for the accommodation Villa “Sol de Gata” (Retamar), the cancellation policy is as follows:
- If the client has not made the payment of the remaining 50% of the total amount 15 days before the date of entry to the accommodation, your reservation will be automatically cancelled and, as a penalty, 50% of the total amount charged at the time of booking will not be refundable.
In the event that the client changes the dates, it will be understood as a new booking and will also be subject to the cancellation conditions.
Any cancellation, including force majeure, will be subject to our cancellation policy.
All cancellations or changes must be made by email or by telephone on +34 687 794 752.
Water, electricity and heating costs.
Bed linen and towels for each occupant. Bed linen consists of sheets, blankets and duvet. Towels are bath and hand towels for each occupant.
Fully equipped kitchen (dishwasher, oven, ceramic hob, fridge, microwave, juicer, and other small appliances, as well as crockery, glasses, cutlery, frying pans, saucepans, …).
The accommodation is cleaned before the arrival of each client. On departure, the client is obliged to leave the accommodation in a reasonable condition, with all rubbish disposed of properly.
Failure to do so will result in a cleaning charge.
Interruption of stay
No refund or credit will be given in case of interruption of the stay in the accommodation.
Applicable Law and Jurisdiction
These conditions shall be governed by or interpreted in accordance with Spanish law in all matters not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these Conditions to the Courts and Tribunals of the user’s domicile.
In the event that the user is domiciled outside Spain, the provider and the user expressly waive any other forum, submitting themselves to the Courts and Tribunals of Almería (Spain).
The European Commission makes available to consumers a platform for the resolution of consumer complaints online, which you as a consumer can use and which is available at the following link: http://ec.europa.eu/consumers/